Email Settings - ezol.com, wserv.com, delaware.net

Updated January 27th, 2012

New Email Service and Purpose of This Page
For some of our clients that have experienced email issues with us on one of our servers, we have setup a new on-demand cloud-based email service that is outside of our network. If our tech team directed you to this web page, please use the instructions below to setup your email accounts so that you can access your email on this new server. If you were not asked to use these instructions, then please do not use these instructions. If you have any questions, call 888-432-7965.

Here are the new email settings for OpenSRS Hosted Mail:

• Usernames are now your entire email address, instead of just what is in front of the "@".
• Your POP3 (receiving) and SMTP (sending) server settings should BOTH be set to one of the following:
  
  If you are a CE.NET email customer, enter mail.ce.net
  If you are a EZOL.NET email customer, enter mail.ezol.net
  If you are a WSERV.NET email customer, enter mail.wserv.net
  if you have email at YOUR OWN DOMAIN NAME, enter mail.yourdomain.com (replace 'yourdomain' with your actual domain)
   
• Passwords had to be reset to move your email accounts. Those will be provided to you by telephone by our support staff.
• Ports are 110 for pop3 and 25 for smtp (in Outlook, go to "more settings", then "advanced" to see the ports )
• If you use Verizon as your ISP for connectivity, Verizon may block port 25 on your network for SMTP. If you have problems sending mail from a Verizon network, change port 25 to port 587 for SMTP.
• In Outlook, look for the setting "My server requires SMTP authentication". Make sure that IS checked.
• "Use same settings as my incoming mail server" That can be checked.
• In Outlook, look for the setting "Require Secure Password (SPA)". Make sure that is NOT checked.

New webmail address:
Your new webmail address is https://webmail.yourdomain.com. Just replace "yourdomain.com" with your own domain name.
Enter your full email address as the username.
Enter email password.

New Control Panel
Currently this system uses a control panel that is controlled by Delaware.Net. Call us for support to add new email accounts or change passwords. Soon we will open this up to customer management.

Troubleshooting Details (for your network administrator)

1. Name Servers (important) - Make sure that your domain name registration has our new DNS servers listed. Do a whois lookup to check them. They should be the following:

ns1.dns.com

ns2.dns.com

ns3.dns.com

ns4.dns.com

If the name severs listed look like ns1.delaware.net or ns1.dns-logic.com your email will NOT WORK. You will need to login to the website of your domain name registration company (like godaddy, network solutions, opensrs, etc) to change those name server addresses. If the domain name was registered through our opensrs reseller account, we can help you do to this over the phone quickly.

2. Login Username - on our previous email servers that used the Plesk control panel, the login only required the email address username (what is in front of the "@"). On this new server, your username must be the user's ENTIRE EMAIL ADDRESS.

3. Your Local Network's DNS - To make sure that your network is "seeing" the new mail server, you should ping mail.yourdomain.com and get a response message showing the IP address of the new email server, which looks something like 216.40.42.5. If it is any other IP address, then your network may not seeing the new IP address yet. This could be due to your ISP's DNS cache not expiring, which could take one hour to one day to resolve, or you have the wrong name servers listed on your domain name registration.

4. Postini - These accounts DO NOT use Postini. They have built-in filtering services.

5. On-Site Email Servers - If you operate an email server on your network, you will need to communicate with us to make sure that we have the proper MX records in our DNS.